Refund & Return Policy

At Truck Syndicate USA, we want you to be satisfied with your purchase. This policy explains our return and refund process for orders placed through our website.

30-Day Return Window

You may request a return within 30 days of receiving your order.

To be eligible, the item must be unused, uninstalled, unmodified and in the same condition in which it was received. Where applicable, please return it in its original packaging.

Proof of purchase, such as your order number, is required.

Returns requested after the 30-day return period may not be accepted unless the item is faulty or defective, or applicable law requires otherwise.

Change-of-Mind Returns

We accept returns of eligible products if you change your mind.

For change-of-mind returns, or returns that are not the result of an error by Truck Syndicate USA, you are responsible for return shipping costs.

There is no restocking fee for eligible returns. Any original shipping charges you paid are non-refundable unless required by applicable law.

Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged or defective, or you receive an incorrect item, please contact us as soon as possible.

For approved returns involving faulty, damaged, defective or incorrectly supplied items, Truck Syndicate USA will cover reasonable return shipping costs. Depending on the circumstances, we may provide a replacement, repair or refund.

Where possible, please include photographs of the item when you contact us.

How to Start a Return

Before returning an item, contact us at trucksyndicate01@gmail.com.

Please include:

1. Your order number;

2. The item or items you wish to return;

3. The reason for the return; and

4. Photographs, if the item is faulty, damaged, defective or incorrect.

Please wait for our return instructions before sending the item.

Do not send returns to our New Zealand business address unless we specifically instruct you to do so.

Once your return is approved, we will provide the appropriate return instructions and address.

Refunds

After we receive your returned item, we will inspect it and notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days after the returned item has been received and inspected.

Your bank, card issuer or payment provider may need additional time to process the refund and make the funds available in your account.

Exchanges

If you would like to exchange an eligible item, contact us at trucksyndicate01@gmail.com before returning it.

Approved exchanges will be processed after we receive and inspect the original item. If a direct exchange is unavailable, we may issue a refund so you can place a separate order for the replacement item.

Items That Cannot Be Returned

Unless an item is faulty, defective, incorrectly supplied, or a return is otherwise required by applicable law, we cannot accept returns for:

• Items that have been used or installed;

• Items that have been modified or altered;

• Items damaged after delivery;

• Custom-made products; or

• Special-order products.

Consumer Rights

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

Contact Us

For questions about returns or refunds, please contact:

Truck Syndicate USA

Business address:
76 Ranzau Road
Hope, Tasman 7020
New Zealand

Email: trucksyndicate01@gmail.com
Phone: +64 27 337 1533

Truck Syndicate USA operates from New Zealand and supplies truck parts to customers throughout the United States.

Please do not send returns to our New Zealand business address unless we specifically instruct you to do so.